Frequently Asked Questions
Find answers to common questions about your shopping experience
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to modify or cancel orders once they are confirmed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Buy Now, Pay Later options like Afterpay and Klarna.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page to find your perfect fit based on body measurements.
Do you restock items that are sold out?
We frequently restock popular items. We recommend signing up for 'Back in Stock' email notifications on the specific product page.
Are in-store returns available for online purchases?
Yes, most online purchases can be returned to any Forever 21 store location within 30 days of the ship date.